Amber celebrates four Wales Contact Centre Awards nominees

We’re delighted to share that four of our amazing team members, Alan Alder, Biancha Cunningham, Daniel Priest and Tom Crumpton, have been selected as finalists in the Welsh Contact Centre Awards.

Their incredible work within the Customer Hub team has not gone unnoticed, and the winners of their categories will be announced in September at an exclusive awards ceremony.

The Welsh Contact Centre Annual Awards celebrate excellence and innovative practice from companies across Wales. Organised by Cnect Wales, these prestigious Awards recognise the outstanding achievements of the people and organisations that make up the dynamic Welsh contact centre industry.

Alan – Shortlisted for Contact Centre Newcomer of the Year

Resident Services Advisor Alan’s positive attitude, team player approach and commitment to personal development and growth were just a few of the reasons he is a finalist in this category.

Having made a remarkable impact in just eight months with the team, Alan’s empathy and patience have made him a hit with customers and colleagues alike!

With an outstanding customer satisfaction rating of 85.29% this year and zero errors in data entry, Alan’s attention to detail and commitment to customer satisfaction has been met with brilliant feedback from a variety of clients.

Alan said,

“To actually receive recognition in such a short period of time has left me absolutely speechless.

“The support from team members throughout has been second to none and that has motivated me to be the very best that I can in every aspect of my role. There are so many people that have been instrumental in my growth during this time and a thank you just doesn’t cover it.

“I’m particularly grateful for the support from Drew Humphreys, Dan Lewis & Michael Fiddler for their time and patience in getting me this far on my journey in the Contact Centre and also on a personal level. I couldn’t think of a better place to be and look forward to many more years growing with the company.”

Biancha – Shortlisted for Support Manager of the Year

Biancha’s innovative approach, dedication and outstanding leadership has not gone unnoticed within the team, and makes her a stand out choice for the award!

A strong advocate for her team’s professional development as well as her own, Biancha’s proactive and forward-thinking approach to her role as Complaints and Communications Manager has led to innovative changes in the way complaints and customers are managed, leading to overwhelming improvements in customer satisfaction.

Biancha said,

“I am thrilled to be selected as a finalist! With all of the amazing managers here, I felt so lucky to have even been nominated, so to go through to the finals is incredible.

“Honestly, my motivation has been the incredible team I work with. From the management to the agents, they are all so amazing that you can’t help but be driven to support them.

“I’m incredibly grateful to be able to work with such a wonderful team.”

Daniel – Shortlisted for Support Manager of the Year

Daniel’s nomination as Amber’s Quality and Training Manager stems from his unrelenting dedication, his innovative approach to his role and his exceptional leadership skills.

His commitment to continuous improvement is not only demonstrated in his attitude but in his development of a fantastic training program that covers all aspects of customer service, home moves, billing and debt – all the way from soft to technical skills.

Daniel’s passion for celebrating and encouraging his team sets him apart as a true leader in the industry!

Daniel said,

“It is really positive to see the acknowledgement for all the hard work I have put in over the past year.

“It was a surprise to be nominated so I’m really pleased to have been shortlisted.

“My motivation has been the team – to be able to provide them with a clear structure for their Quality Assessments has been brilliant and the hard work they have put in has driven me to support them.”

Tom – Shortlisted for Contact Centre Newcomer of the Year

From his first day with Amber, Tom has exceeded expectations and continues to today!

His problem-solving and communication skills, supportive and encouraging nature and commitment to resolving issues have not gone unnoticed, and feedback from customers and colleagues across his seven months at Amber reflects his amazing work as Resident Services Advisor.

He’s delivered an outstanding performance in his role, regularly exceeds quality targets and has an incredible SLA performance score of 87.78%!

Tom said,

“I always try my best to improve every day even by a little.

I have a great team around me, and I would like to thank Drew, Dan and Mike for always showing support when I need it…the team in general is brilliant and everyone is willing to help.

“Very grateful and proud to be shortlisted for this award!”

We’re delighted to see Amber employees being celebrated and recognised for their amazing work. With the Welsh Contact Centre Awards just around the corner, we’ll all be rooting for you!