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16 Dec 2024 By Fiona Douglas
The Christmas season is here and while it’s all about bringing cheer, our festive traditions can leave behind an environmental footprint if we’re not too careful. One key tradition that often sparks environmental debate is the choice of Christmas tree. So, which is better for the planet: a real tree or a fake one? Are […]
11 Oct 2024 By Andrew Humphreys
The last two years in the Customer Hub contact centre have been remarkably busy and a huge amount of change and progress has been made to deliver exceptional service to our client’s residents. To achieve our aims of high customer satisfaction and efficient delivery, a lot of hard work and strategic improvement was required. During […]
6 Sep 2024 By Megan Baker
We’ve recently welcomed our new Director of Technology, Andy Thomas, to Amber so sat down with him to chat about what it’s like being part of the Digital Enablement Team, his Amber highlights so far, and what he gets up to outside of work. What does a typical day for you look like in the […]
27 Aug 2024 By Briony Sommers
We’re delighted to share that four of our amazing team members, Alan Alder, Biancha Cunningham, Daniel Priest and Tom Crumpton, have been selected as finalists in the Welsh Contact Centre Awards. Their incredible work within the Customer Hub team has not gone unnoticed, and the winners of their categories will be announced in September at […]
16 Aug 2024 By Megan Baker
For our next team spotlight we’ll be catching up with our Trainee Salesforce Admin, Shaun Greenwood. Shaun has been a part of Team Amber since August 2020, when he joined as an Energy Procurement Coordinator. In this role he took on the responsibility of supporting the team in executing procurement activities and ensuring the documentation […]
22 Jul 2024 By Katie Crook
A business’s green credentials are often seen as a unique selling point and a way to attract ethical customers. There is another often-overlooked benefit, attracting new skilled and talented workers. In this blog, we cover what green credentials are and explore the role they play in attracting and retaining valuable talent. What are green credentials? […]
11 Jun 2024 By Georgia Young
We are thrilled to announce that Amber has been recognised by Grant Thornton LLP and featured in their report alongside 200 other thriving businesses in South Wales. This honour reflects the strength and resilience of our Welsh business community, especially as we navigate challenges such as the recent pandemic, the cost-of-living crisis and global conflicts. […]
30 Apr 2024 By Megan Baker
This week we’ll be shining the spotlight on one of our long-standing team members, Josh Daniels. Josh joined our team in July 2019, as Business Development Executive, where he built on his sales experience for six months before being promoted to Growth Account Manager in January 2020 and to Business Development Manager in October 2021. […]
29 Apr 2024 By Ben Merrills
In March 2023, amber® launched our volunteering policy, whereby employees can take up to six days leave to volunteer in a wide range of local, national, and international community organisations. We’re now one year on, so what has the impact looked like? At the end of December 2023, we’re proud to say that we had […]
15 Mar 2024 By Megan Baker
For the final instalment of our International Women’s Day blogs we’ll be exploring our Senior Energy Price and Risk Analyst, Mary Lavis’ journey, and how she started off as the only girl in her year group to apply for a physics degree, going on to discuss how she balances her career in the energy industry […]
14 Mar 2024 By Megan Baker
For the third instalment of our International Women’s Day campaign we’ll be focusing on our Product Lead, Sophie Mullins’ career journey. Sophie has been a part of our team for nearly two years now and is huge part of what makes our commercial team so great. Here’s Sophie’s story… I thought I would go straight […]
13 Mar 2024 By Megan Baker
As part of our International Women’s Day campaign, we’re celebrating the stories of some of the amazing women we work with. We started our series with our Net Zero Consultant, Fiona Harvey, and explored her journey paving the way for women in the sustainability space. Now, we’re celebrating the journey of our Procurement Operations Team […]
